Terms And Conditions

1. Definitions

“We”, “Us”, and “Our” refer to Kerry Express (Thailand) Ltd., Its employees, and agents.
“You”, and “Your” refer to the sender, its employees, and agents.
“Shipment” refers to any envelope, document, package, parcel, satchel, or freight given to and accepted by us for carriage.

2. Agreement to Terms and Conditions

By giving us your package to deliver, you agree to all the terms and conditions in this Air way bill and our current Service guide. You also agree to those terms on behalf of your employees and your agents.

3. Responsibility for packaging and completing consignment note

You are responsible for adequately packaging your goods and properly filling the contents, the address on this consignment note or any label stick onto package. If you omit the number of packages and/or weight per package and we will do our best estimate of the number of packages we received and/or an estimated “default” weight per package as determined by us. If you do not indicate the service type on consignment note, you accept our services as specified on the front of the consignment note.

4. Responsibility for payment

Even if you give us different payment instructions, you will always be primarily responsible for all delivery costs as well as any costs we incur in either returning your package to you or warehousing it pending disposition.

5. Limit of Liability

Our liability is limited to the actual value of the shipment(s) lost or damaged, but not to exceed a maximum of 2,000 Thai baht per shipment or per consignment note.
We are not under any circumstances liable for
- lost or damaged shipments of prohibited items.
- Indirect loss, damage, or delay caused by events we cannot control (“consequential loss”)

6. Right to inspect

We may at our option open and inspect your packages before or after you give them to us to deliver.

7. Right to reject

We reserve the right to reject a shipment when such shipment would be likely to cause delay or damage to other shipments, equipment, or personnel, or if shipment is prohibited by law or if the shipment would violate any of the terms of our Agreement in our current service guide.

8. Filling a Claim

You must make all claims in writing and notify us at the right of receiving. If the recipient accepts your shipment without not any damage on the delivery record, we will assume the shipment was delivered in good condition. We will not act on any claim until you have paid all transportation charges, and you may not deduct the amount of your claim from those charges.

9. Exclusions

A. Losses, damages, or costs incurred due to incorrect or insufficient packaging.
B. The consequences of loss, damage, or late delivery caused by war (declared or undeclared), coups, rebellions, revolts, terrorism, hostage-taking, bombings, or use of war weapons, or any reaction thereto, including commandeering of materials and workforce strike action.
C. Consequential losses or damages, including situations where the or damage is under Kerry Distribution’s responsibility.
D. This insurance does not cover intrinsically valuable paper, fragile objects, crystal or glass, diamonds, decorative jewelry ( gold ; silver ; gems), living animals, fresh items( food and beverage), illegal items under Thai law, dangerous goods, artwork, or antiques.

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