Kerry Express celebrates 16 years of fast, safe, and reliable parcel delivery innovations for the happiness of Thais

8 Jun 2022

This year marks Kerry Express’ 16th anniversary in delivering world-class express parcel delivery service, bringing the best service assurance by addressing market gaps and needs with disruptive innovations and technologies to better serve the needs of modern Thais.

What makes Kerry Express an industry standout is how it innovates to bring more convenience and customer satisfaction in end-to-end experience, that means prioritizing the quality of service and technology development to ensure every parcel is professionally handled and delivered safely with much needed speed.

Some of the unique innovations Kerry Express offers over the years include Cash-on-Delivery (COD) service, QR scan payment, “Next Day Guaranteed” and “Kerry Sameday” delivery. What’s more, Kerry Express is the only service provider that indicates a Committed Date of Delivery for its valuable customers.

In conjunction with its 16th anniversary milestone, Kerry Express is thrilled to join forces with other renowned industry partners to launch exciting new services that include:  

  • KERRY WALLET, an e-payment platform to suit the lifestyle of consumers in a cashless world.  
  • KERRY COOL, an innovative speedy delivery service for frozen and chilled products using end-to-end temperature-control technology.    
  • KERRY XL, express delivery service for large items such as furniture, home appliance etc.
  • KERRY EXPRESS CLUB, offering comprehensive lifestyle privileges that go beyond Kerry Express privileges exclusively for nearly 2 million Kerry Express registered members to date.

Currently, Kerry Express employs over 30,000 staffs, with more than 20,000 delivery vehicles, 18 parcel sorting centers, 1,400 parcel distribution centers, and 31,000 customer service points nationwide. Every touchpoint is designed to ensure a seamless parcel delivery experience, guaranteeing Kerry Express’s fast, effective, and reliable commitment nationwide.  

Thanks to its carefully structured operating network, every parcel is carefully handled from the moment of parcel drop off to destination arrival, while its delivery status can be conveniently tracked in real time via Kerry Express app and website 24/7. More than that, Customer Service team is also ready to assist in every possible way via Call Center 1217, Kerry Express website Live Chat, and Kerry Express LINE OA.

In essence, these innovative core strengths have transformed Kerry Express to become Thailand’s leading express delivery provider, bringing happiness to customers’ doors nationwide every day over the past 16 years.