Benefits of Locker Service
Convenience
Collect and send parcel/s 24/7with no additional charge
Safe and Secure
Integrated verification system withmuch needed safety to collect
and send parcels securely plus
payment convenience via QR code
scan at the locker
No. 1 Trusted Brand
No.1 logistic company in Thailand*Locker Service provided by KEX
Hibox Locker
A smart storage solution with integrated technology to
enhance parcel delivery experience, making it more
convenient and safer than ever.
enhance parcel delivery experience, making it more
convenient and safer than ever.
| Compartment size | Width x Length x Height (cm) | Weight (kg) |
|---|---|---|
| S | 34 cm x 45 cm x 8 cm | 1 kg |
| M | 34 cm x 45 cm x 19 cm | 3 kg |
| L | 34 cm x 45 cm x 29 cm | 5 kg |
- Maximum weight 5 kg.
- 1 compartment can fit only 1 parcel box.**
How to collect parcel/s at Hibox Locker
Frequently Asked Questions
Is the delivery fee different from sending via KEX shop?
We do not calculate the price based on the size of the parcel's box. Instead, the price is determined by the size of the locker's cell used, with a maximum weight limit as specified.
Is the Locker Service delivery period different from KEX normal service?
The delivery period is the same as sending with KEX normal service.
When is the cut off time for the Locker Service to be delivered?
Cut off time is 2pm, once daily.
How many parcels can fit into one compartment?
One compartment can only fit one parcel box.
How can I pay for Locker Service?
You can scan the QR code and make a payment at the locker provided on screen.
Where can I track my parcel?
You can track your parcel on KEX App or KEX Website. Please allow time for parcel tracking system to be updated accordingly.
If I did not receive an SMS code / If I forgot the code / If I have a problem with the locker, what should I do?
Please contact Hibox Call Centre at 02-021-0456.
If I do not pick up parcel/s within 72 hours, what will happen to the parcel/s?
The parcel/s will be returned to the originated branch.
If I choose to collect parcel/s at the locker, but the parcel/s have not arrived, what should I do?
Please contact KEX Call Centre at 1217.