KEX Cash on Delivery (COD) Service

Give your customers more payment opportunities & increase your sales.

How To Get Started With COD

Our short & simple 3-step process

1

Prepare documents (individual & corporate account)

Prepare the necessary documents, whether you are registering as an individual or on behalf of your corporation.
View the required documents in our FAQ section below.
2

Register Your COD account

Once your documents have been prepared, you can register your COD account both through our website or our KEX mobile application.
3

Send your parcels

When sending your parcel for delivery, be sure to include the COD sticker on your packaging, specify the value of the package.
Our COD shipments can be shipped at KEX shop.
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Convenient, Reliable & Flexible Service

An easy, fuss-free way to deliver products in our rapidly moving lifestyles.

With our cash on delivery service, sending out parcel deliveries has never been easier.
Regardless of what type of parcels you are sending, our simple and straightforward COD service offers a painless and flexible payment option for your customers.

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New COD POST PAID Service! No Charge for Unsuccessful Delivery

Save More, Free of Charge when parcel refused by the recipient.

Our new COD service will only charge the sender if the delivery is successful, and it will allow the sender to adjust the COD amount at any moment before to delivery. Most significantly, there will be no further price for returned packages.

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Risk Free Opportunities with Cash on Delivery

We value your safety and security.

At KEX, we are equipped with a vast array of processing solutions to accommodate your customers’ unique needs.
With our cash on delivery service, we eliminate any fears your shoppers may have regarding payment.

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Inclusive Payment Options

Pay by cash, QR Code.

We are committed to delivering a multitude of payment methods to elevate your customers’ payment experience throughout the transaction process.
Our COD service is convenient, straight-forward, and available nationwide.
With our COD service, your customers will be able to order their products, wait for the delivery and pay.

Frequently Asked Questions

What is COD?

COD stands for Cash on Delivery, the process of delivering parcels and collecting their payment on delivery.

What payment options are accepted through COD?

There are three main options that are accepted when using our cash on delivery services, these include: cash, QR codes and Rabbit LINE Pay.

Are there any extra costs for the sender when using our COD service?

Yes, when using the COD service option, the sender will need to pay a fee of 2.4% of the product value.

What is the maximum amount that can be collected with COD?

The maximum payment amount for each COD transaction is 50,000 THB.

Where can I check my COD (Cash on Delivery) amount and status?

KEX will send a COD summary report via email to the customer on the day they will receive their COD Remittance, similar to a pre-notice to when they will receive the money.

What is KEX COD (Cash on Delivery) remittance period?

KEX will remit the COD amount into your bank after we have delivered the package and collect the COD amount from Consignee. For Bangkok Bank accounts, we will remit three days after the package delivery day and an additional day after that for other banks. However, customers can get faster remittance through joining KEX CLUB, depending on their account tier.

What documents are required for registering an account with KEX?

If you are registering an individual account, you will need to prepare the following documents to upload:
  1. Copy of Identification Card (images of the ID card are usable)
  2. Certificate of Name Change (if any)
  3. Copy of Bank Passbook (images of the passbook are usable)
If you are registering an corporate account, you will need to provide:
  1. Signed copy of the first three pages of your company affidavit
  2. Signed copy of the Identification Cards of the authorised person and attorney
  3. Power of Attorney (if any)
  4. Copy of your organisation’s Bank Passbook

Ready to place your order?

Start using our COD service today