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Frequently Asked Questions

Track and Trace My Parcels

  1. What do I do if my shipment tracking status says “incorrect delivery address”?
  2. What do I do if my shipment is late?
  3. If my shipment is cancelled or labelled as a return package, where do I pick up my shipment?
  4. Do you make deliveries on Sundays or public holidays?
  5. If you can’t contact the recipient, will you still make the delivery?

COD

  1. How do I register for the COD service?
  2. Which banks are supported when creating an application for the COD service?
  3. How can I check the COD amount that is due?
  4. What is the refund transfer period?
  5. When during the day will the transfer amount be refunded approximately?