Kerry Express Embraces the Convenience Seekers Trend, Offering Seamless Pickup Service with No Minimum Parcel Requirements

Unlock Unprecedented Time- and Cost- Savings! and Generous 100 Baht Discount* When booking via Kerry Express App.

Kerry Express (Thailand) Company Limited, Thailand’s leading express parcel delivery service provider, is taking its service strategy to greater heights with a steadfast commitment to enhancing consumer convenience. Currently, there is a discernible shift in consumer behavior, epitomized by the emergence of “Convenience Seekers” — individuals who prioritize convenience as a means of reclaiming precious time in their lives. 

In response to this evolving consumer landscape, Kerry Express has developed the “Pickup Service,” allowing parcels to be picked up directly from customers’ doorsteps — at the same price as traditional storefront service. This service is not limited to individual customers sending 1-2 parcels; it extends its benefits to businesses, including SMEs and social commerce, that dispatch substantial volumes of parcels at a time. Both of these consumer segments are driven by a shared pursuit of convenience, with a keen desire to streamline their parcel delivery processes for heightened simplicity and efficiency. Recognizing this, Kerry Express seizes the business opportunity to truly cater to the exact needs of these customers, anticipating substantial future growth in this direction. 

Pannee Santiwiwatkul, Head of Consumer Business at Kerry Express (Thailand),shared her perspective on the Pickup service, noting, “Presently, consumer lifestyles have undergone a significant transformation. It has become abundantly evident that consumers are increasingly turning to technology to enhance their convenience, opting for a simpler, more streamlined, and time-saving way of living. For some customers, even sending a single parcel can be inconvenient when considering the travel involved. Recognizing this need, Kerry Express has introduced the ‘Pickup Service’ — a solution that has rapidly gained immense popularity since the beginning of the year.

This innovative service is designed to cater to the diverse needs of both individual customers and businesses, including SMEs and social commerce. Whether they are sending a few parcels or a substantial volume, Kerry Express is committed to providing this service at no additional cost, with pricing equivalent to in-store services. Additionally, customers have the added convenience of scheduling pickups at their preferred times, allowing them to remain in the comfort of their homes. This service stands out as an extra advantage compared to other options from Kerry Express and can be effortlessly arranged via the Kerry Express app. 

On this note, as part of our ongoing commitment to enhancing the customer experience, we are thrilled to announce that, starting today and running until the end of the year, customers who use the Kerry Express app to request a pickup will also enjoy a 100 Baht* discount on the delivery fee.”

Kerry Express’s Pickup Service is now available nationwide, completely free from minimum parcel requirements and additional charges. The delivery fees are the same as the rates for self-sending parcels at physical storefronts. Furthermore, valued customers are granted the flexibility to select their preferred parcel pickup time, all in pursuit of convenience. This service was meticulously crafted to extend a helping hand to both individual customers and online merchants leveraging Kerry Express’s express parcel delivery services, ushering them into substantial time and cost savings. By simply using the Kerry Express app to request a doorstep pickup, customers can sidestep the hassle of traveling to a branch, ensuring a truly swift, convenient, secure, and worry-free delivery experience. 

At Kerry Express, we take pride in our well-trained professional team, which includes in-store personnel, parcel sorters, and call center employees, all dedicated to embodying our core philosophy of “Every Parcel Delivered with Care at Kerry Express.” Customers are afforded the liberty to schedule their parcel pickups within three daily time slots: 10:00 AM to 1:00PM; 1:00 PM to 3:00 PM; and 3:00 PM to 5:00 PM. This service can be easily requested through the Kerry Express app, Line Official account @kerryexpress, official website, or by calling 1217.

In the future, we, Kerry Express, are dedicated to further elevating the efficiency of this service. Simultaneously, we are tirelessly innovating, unveiling cutting-edge strategies and offerings. This is to cater to an even broader spectrum of customers, all while ensuring that each and every delivery continues to deliver happiness.

#KerryExpressThailand #KerryExpressTH #KerryExpressPickupService

*Terms and conditions apply to customers who have registered for Kerry Express Club membership from October 1st, 2023, to December 31st, 2023, as specified by the Company.