Kerry Express win 6 consecutive years as "No.1 Brand Thailand 2023" Endorsed by Nationwide Consumers, Delivering Happiness in Every Delivery Indeed!
Bangkok (20 July 2023) — At Kerry Express, our customers’ confidence and trust lie at the heart of our service. We are relentless in our pursuit of delivering happiness experiences in every delivery. And it is this unwavering commitment that has earned us the prestigious No.1 Brand Thailand award from the Marketeer No.1 Brand Thailand for six consecutive years — yet another accolade that further solidifies our position as a leader in the nationwide express parcel delivery industry for over half a decade.
At the Marketeer No.1 Brand Thailand 2023 awards ceremony, held on July 19th, 2023, at the Chadra Ballroom, Siam Kempinski Hotel Bangkok, as the representative of Kerry Express, Ms. Virinda Oradidolchest, Senior Manager – Brand and Marketing the award on stage. During her award acceptance speech, she expressed her gratitude, stating, “We would like to extend our sincerest thank you to the consumers nationwide for their confidence and trust. Also, we would like to express our appreciation to Marketeer for presenting us with the Parcel Delivery award for the sixth consecutive year. This is as much another source of pride for Kerry Express as a source of encouragement for every member of our team. It is a testament to our unwavering commitment to ‘delivering happiness’experience to our customers for over 17 years. And such success is otherwise not possible unless through our diverse range of attentive, superior services, powered by each and every member of our team, from shop staff to Kerry man, and many others who contribute to the happiness delivery. We ensure that each service is truly customer-oriented, leveraging our sprawling network of over 36,000 service points across the country. Kerry Express will continue to uphold this commitment to deliver the best experience to all our customers. Thank you.”
At Kerry Express, our top priority is to create the ultimate customer experience, with a strong focus on three key principles: prompt adaptability, proactive operativity, and feedback attentiveness. Beyond maintaining exceptional service standards, offering nationwide express parcel delivery that is available anytime and anywhere, we go the extra mile to continuously innovate our services, ensuring they comprehensively cater to the diverse needs of our customers. Moreover, we take pride in our exclusive Kerry Express Club membership program, where customers can accumulate points from sending and receiving parcels. These points can be redeemed for exclusive benefits from over 150leading brands, making every delivery experience with us even more rewarding than elsewhere — truly a cut above the rest.
Propelled by a dedicated team of over 20,000 individuals, Kerry Express operates seamlessly, providing an unparalleled express parcel delivery experience. Our attentive storefront staff passionately cater to customers’ needs, offering valuable advice on packing, delivery, and other relevant information. Subsequently, the parcels are handed over to our conscientious sorting personnel, who accurately categorize them based on their destinations, ensuring smooth and efficient delivery by our well-versed delivery personnel. Throughout the entire journey, our dedicated call center staff stands ready to provide assistance, from pre- to post-service. Furthermore, our extensive network of over 36,000service points encompasses all 77 provinces, including strategic partnerships, guaranteeing comprehensive coverage across every nook and cranny throughout Thailand, available 24/7. This strategic approach perfectly embodies Kerry Express Everywhere, delivering excellence at every turn.
The prestigious Marketeer No.1 Brand Thailand survey examines popular brands across diverse industries, using a substantial sample of over 5,500 Thai consumers from all corners of the nation to uncover the brand that resonates most deeply with their sentiments — one that holds that special place in their hearts. Delving into various aspects, such as quality, marketing, and social responsibility, the survey showcases the virtuous connection between consumers and the brands of their choice. Conducted collaboratively by Marketeer Group, Kadence International (Thailand), and Marketing Moves, this accolade not only uplifts Kerry Express, a brand that has diligently served and earned the unwavering confidence and trust of its customers since its inception in Thailand, but also reinforces the company’s relentless dedication to elevating its service capabilities, ensuring a future filled with unparalleled experiences for its valued customers.