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Kerry Express Wallet
NEW
Kerry Friends
NEW
AM Service
COD
EasyShip
Extra Care
Kerry Drop Off
Online Claims
Pickup Service
Price Estimation
Self Collection
Services
Kerry Express Wallet
NEW
Kerry Friends
NEW
AM Service
COD
EasyShip
Extra Care
Kerry Drop Off
Online Claims
Pickup Service
Price Estimation
Self Collection
Location
Kerry Express Club
Investor Relations
Track Parcel
FAQ
Back to FAQ
COD
1. What is COD?
2. What payment options are accepted through COD?
3. If I already have a COD account, but have not use it for long time, can I still use it ?
4. Can I use COD with call for pickup service?
5. What is the maximum amount that can be collected with COD?
6. Are there any extra costs for the sender when using our COD service?
7. What is the service charge for the COD service?
8. What is the COD transfer period?
9. How do I register for the COD service?
10. Which banks are supported when creating an application for the COD service?
11. How can I check the COD amount that is due?
12. What is the approximate time during the day will the transfer amount be refunded?
13. If I received a COD balance transfer report, but I still can't find the transfer balance in my account, what should I do?
14. Where can I check my COD amount and status?
15. If I want to delete the Kerry Express account but want to use the same mobile number for COD account. Will the COD account been deleted as well?
16. I am unable to attach COD documents within the EasyShip system or the Kerry Express App.
17. Does the COD service allow applications from corporate accounts?
18. If my document were declined when I applied for a COD account , is there a way to upload the new document without deleting the current ones or redoing the entire process
Track and Trace My Parcels
1. What do I do if my shipment tracking status says “incorrect delivery address”?
2. What do I do if my shipment is late?
3. If my shipment is cancelled or labelled as a return package, where do I pick up my shipment?
4. Do you make deliveries on Sundays or public holidays?
5. If you can’t contact the recipient, will you still make the delivery?
6. How can I track my parcel status?
Parcel Delivery
1. How do I send my parcel for delivery with Kerry Express?
2. How many days does it take to deliver my parcel?
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